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1. Purpose of the policy

This privacy policy describes how we – Coffee Addict– collect and use personal data
about you, in accordance with the General Data Protection Regulation (GDPR), the Data
Protection Act [1998 or 2018] and any other national implementing laws, regulations and
secondary legislation, as amended or updated from time to time in the UK.

Please take time to read the following to understand our practices regarding your personal
data and how we will treat it.


2. About us

COFFEE ADDICT provides coffees of differing blends and formats (ground or beans),  and coffee making equipment. We are registered in England and Wales as FAMILY HAPPY LTD  as a limited company under number: 11817851 and our registered office is at 300 Vauxhall Bridge Road , SW1V 1AA London, United Kingdom.

The Roasting Party is a data controller that determines the purposes and means of processing personal data. This means that we are responsible for deciding how we hold and use personal data about you. We are required under the Data Protection Legislation to notify you of the information contained in this policy notice.

We have appointed an Information Security Officer who is our Data Protection Point of Contact and is responsible for assisting with enquiries in relation to this privacy notice or our treatment of your personal data. Should you wish to contact the Information Security Officer, you can do so using the contact details outlined below.


3. How We Collect Your Personal Data

We obtain personal data about you when you engage with us to enquire about our products and services through the website, email, telephone, post or engage with us at events.


4. The Kind of Information We Hold About You Depending Your Engagement with Us

The information we hold about you may include the following:

  • your personal details (such as your name and address)

  • your business name and address

  • your email address

  • your contact number

  • Your financial details in so far as is relevant to your instructions.


5. Why Do We Collect This Personal Information

We may process your personal data for the purposes necessary for the performance of our business where you are an employee, subcontractor, supplier or customer.

We may use your personal data to:

  • Improve our products and services

  • We may send promotional emails notifying you of new products or other information using the email address you have supplied to us

  • Pass on to our delivery services – Royal Mail, FedEx – to ensure delivery of our products. This will only be carried out with your permission and comprises your name, delivery address and contact phone number.

  • Your financial details may be held by third parties when making payments on the website (e.g. through Credit Card payments, Paypal in which case your personal details will be subject to their privacy policy in addition to ours)

  • Regulatory authorities, including tax authorities

  • Law enforcement agencies, courts and other relevant tribunals.


6. Who Might We Share Your Information With

As outlined in the ‘Why Do We Collect This Personal Information’ we may share your personal information with:

  • Selected associated third parties, some of whom we appoint to provide services including deliveries and supplies.

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our customers, suppliers, regulators or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and prevention of money laundering and credit risk reduction.  


7. Transferring Personal Data Outside the European Economic Area (EEA)

We will not transfer your personal data outside the EEA.

Unless there is an adequacy decision by the European Commission in relation to these countries therefore they will be deemed to provide an adequate level of protection for your personal information for the purpose of the Data Protection Legislation.

Unless you have given your consent that your Personal Data is transferred.


8. Retention of Your Personal Information

The period for which we will retain your personal information will be for a maximum of 7 years after the end of our relationship with you, unless you instruct us to remove such data from our records.

We will not retain your data for longer than necessary for the purposes set out in this policy. When your data is no longer required we will delete, anonymous or destroy it.


9. Data Security

We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and are subjected to their own Privacy Policy in accordance with the Government Data Protection Regulation – 2018.


10. Your Rights

Where processing of your personal data is based upon consent, you can withdraw that consent at any time.

You have the following rights towards your personal data, which you can exercise at any point:

  • The right to be provided with a copy of your personal data

  • The right to request that we rectify or correct any mistakes in your personal data

  • The right to require us to delete your personal data in certain situations

  • The right to require us to restrict processing of your personal data – in certain circumstances e.g. if you contests the accuracy of the data.

If you would like to exercise any of these rights then please email us at or write to us at 324 Vauxhall Bridge Road ,

SW1V 1AA , London United Kingdom, giving us sufficient information to identify you.


11. Updates to our Privacy Policy

This privacy policy may be updated periodically to reflect changes in the law and guidance issued.


12. Contact Us

If you have any questions or comments about this Privacy Policy or if you would like us to update information we have about you or your preferences please contact us by email at

You may also write to us at:

COFFEE ADDICT 324 Vauxhall Bridge Road , SW1V 1AA , London United Kingdom

Payment Methods

- Credit / Debit Cards

- Offline Payments

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